Revenue Recovery Score™ Methodology
A transparent shop-facing score designed to help quick lube and maintenance operators understand customer retention health and revenue recovery opportunity.
A practical retention health framework.
The Revenue Recovery Score™ is calculated using a proprietary methodology that evaluates the major signals associated with customer retention health and recovery opportunity.
| Factor | What it helps evaluate |
|---|---|
| Overdue Customer Percentage | How much of the customer base appears past its expected return window. |
| Lost Customer Percentage | How much of the customer base appears inactive or unlikely to return without reactivation. |
| Revenue Opportunity | The estimated value of the customer recovery opportunity. |
| Customer Return Behavior | How consistently customers appear to return based on available export history. |
How the score is reported
Scores are reported on a 100-point scale and translated into a simple letter grade to help shop owners quickly understand customer retention health and revenue recovery opportunity.
The specific weighting and scoring model are proprietary and may evolve over time as additional benchmark data becomes available through the Revenue Recovery Database™.
Letter Grades
| Grade | Meaning |
|---|---|
| A | Excellent recovery health |
| B | Strong retention performance with some recoverable opportunity |
| C | Average retention health with meaningful overdue customer opportunity |
| D | At risk with significant revenue leakage |
| F | Major recovery opportunity |
Recoverable Revenue Estimate™
Recoverable Revenue Estimate™ uses customer history, service intervals, ticket values, and recovery benchmarks to estimate the revenue opportunity within a shop's customer base.
This estimate is intended to help prioritize customer retention efforts and identify potential recovery opportunities. Actual results will vary based on customer behavior, outreach effectiveness, market conditions, and operational factors.