Know how much revenue may be hiding in your customer list.
The Revenue Recovery Score™ helps shops understand overdue customer risk, retention health, and revenue recovery opportunity.
Revenue Recovery Score™ Methodology
The Revenue Recovery Score™ is calculated using a proprietary methodology that evaluates:
- Overdue Customer Percentage
- Lost Customer Percentage
- Revenue Opportunity
- Customer Return Behavior
Scores are reported on a 100-point scale and translated into a simple letter grade to help shop owners quickly understand customer retention health and revenue recovery opportunity.
The specific weighting and scoring model are proprietary and may evolve over time as additional benchmark data becomes available through the Revenue Recovery Database™.
Learn more about the score →Recoverable Revenue Estimate™
Recoverable Revenue Estimate™ uses customer history, service intervals, ticket values, and recovery benchmarks to estimate the revenue opportunity within a shop's customer base.
This estimate is intended to help prioritize customer retention efforts and identify potential recovery opportunities. Actual results will vary based on customer behavior, outreach effectiveness, market conditions, and operational factors.